Home Essentials

from BT

Helping you stay

connected for less

We believe that everyone should be able to

use the internet or pick up a phone to keep

in touch. If you’re receiving certain state

benefits*, our Home Essentials plan can help

you do just that.

What is our Home Essentials plan?

Our Home Essentials plan is a reliable and

affordable way for people on specific state

benefits, including Universal Credit and

Pension Credit (Guarantee Credit), to have

a low-cost broadband and phone package.

You can choose broadband with a phone line,

or just the phone line by itself. And if you go

for the broadband and phone line option,

there are a couple of plans to choose from.

*See page 4 to check if you’re eligible.

Broadband with a phone line

The internet is really important to

most people. It’s how we check

and claim benefits, and find a

job, training courses, healthcare

advice, and local services. That’s

why we’ve included a couple of

broadband options with our Home

Essentials package.

Both our fibre broadband plans

offer a strong and reliable

connection for your home.

With unlimited monthly usage,

you can stream, browse and

download to your heart’s

content. Plus, with our Stay Fast

Guarantee**, you’ll get the speeds

we promise all day, every day,

or we’ll give you £20 back.

We have two plans to choose from:

1. Home Essentials – Unlimited

Fibre Essential plan

• Fibre broadband with

average speeds of 36Mbps.

Just what you need for

browsing the internet.

• 700 minutes a month talk

time to all UK landlines

and mobiles.

• Costs £15 a month.

2. Home Essentials – Unlimited

Fibre plan

• Fibre broadband with

average speeds of 67Mbps.

Ideal for browsing the

internet, gaming, and

streaming TV.

• Unlimited minutes a month

talk time to all UK landlines

and mobiles.

• Costs £20 a month.

Phone line only

For homes that aren’t looking to

go online, but that want to stay in

touch with the world, we have:

3. Home Essentials – Call-only

plan

• Unlimited minutes a month

talk time to all UK landlines

and mobiles.

• Costs £10 a month.

** We guarantee the speed to your hub. Check your speed using the MyBT app, online or by

calling 0800 800 150. If after 60 days we can’t get you back to the speed we promised we’ll

give you a £20 Reward card. Up to four claims a year. Excludes outages, connection faults

and home wiring outside of BT’s control.

Who can get the

Home Essentials plan?

BT Home Essentials is available

for anyone on one or more of

these benefits:

• Universal Credit

• Pension Credit

(Guarantee Credit)

• Income Support

• Jobseeker’s Allowance

• Employment and Support

Allowance.

Sounds great. How do

I get it?

It’s simple. Here’s how:

1. Get in touch with us -

• Go to our website at

bt.com/home-essentials

• You can call us on

0800 800 150

2. You’ll need to tell us your

surname, date of birth, and

National Insurance number.

3. We’ll run an instant check to

make sure you’re eligible for

Home Essentials.

4. If you are, we’ll connect you

as soon as we can.

What happens if my

circumstances change?

To make sure you continue getting

the right support and that you’re

on the right plan, we’ll run another

eligibility check after 12 months.

We’ll then let you know if anything

needs to change, or if you’ll

continue on the same plan for

another 12 months.

Offices worldwide

The services described in this publication are subject to availability and may

be modified from time to time. Services and equipment are provided subject

to British Telecommunications plc’s respective standard conditions of contract.

Nothing in this publication forms any part of any contract.

London EC1A 7AJ. Registered in England No. 1800000.

June 2021

Want to know more?

Give us a call on 0800 800 150 or visit the

Home Essentials website

You’ll find lots of free, useful information about

everything from protecting your family online

and finding a job, to managing your money at

BT.com/SkillsforTomorrow