I LOVE MY JOB!
Benjamin De Tarrier, viva, Customer Service Manager
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Where did you go to school? North Walsham High School
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What path did you take to get to your current positon? Started
in the travel industry as a travel agent, then moved into financial
services and worked for 2 other larger insurers before joining
viva
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What subjects did you study? Leisure & Tourism, Sports Science and Business Studies
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How many jobs have you had, and can you name them? Car park atendant, Travel gent,
Travel Rep, Insurance Claims Handler, Customer Service dviser, Team Leader, Customer
Service Manager
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What school subjects link to your career? Business Studies and IT
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typical day in your current role looks like: catch up with the Operatonal Leaders who
report to me͖ making sure all the teams are ok and that we are servicing customer de-
mands as efficiently and effectvely as possible. Then typically a day of meetngs or catch
ups helping to develop staff to fulfil their potental. I also like to spend tme with the teams
to understand what I can do to make their jobs easier, creatng a culture of open and hon-
est conversaton and customer centricity. Everyone should enjoy going to work.
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What skills do you use daily, that you learnt at school? How to communicate effectvely
and how to plan and prioritse my day. Probably the most important one͖ at school when I
didn’t know something I would ask for help. This is no different in your chosen career, I
don’t always have all the answers, but I know it’s fine to ask my colleagues for help, sup-
port and guidance.
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What is the number #1 piece of advice you’ve been given that helped you with your
career choice? This came from my dad, always treat people how you would like to be treat-
ed and never ask someone to do something you’re not prepared to do yourself.
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Where do you see yourself in 5 years? t viva, stll looking to learn, hopefully running an
even larger business and making more money for my children so they have optons when
they are older.
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What is the average salary for this role? £45k
